Terms & Conditions

 

Returns Policy

As a small business, we want to ensure you are happy with your purchase. If you would like to see additional photos or videos of an item before placing an order, please reach out we are more than happy to help.

We offer a 14 day return policy, meaning you have 14 days from receiving your order to request a return. Once your return is approved, items must be sent back within 30 days of delivery.

Return Eligibility:

Items must be unused, in their original condition, and packaged as received.

Failure to return an item in its original condition may result in damage charges, which will be deducted from your refund.

A receipt or proof of purchase is required.

To request a return please contact us at lunacrystalsisters@yahoo.com. If your return is approved, you will be responsible for the return shipping costs. We highly recommend using tracked postage and keeping proof of postage as we cannot be responsible for lost returns.

Returns sent without prior approval will not be accepted.

If you have any questions, feel free to reach out to us at lunacrystalsisters@yahoo.com we are here to help.


Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and work with you to make it right.

 

Exceptions & Non-Returnable Items

Certain items, such as jewelry, cannot be returned. If you have any questions or concerns about a specific item, please reach out to us before purchasing.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The quickest way to get a replacement item is to return your original purchase. Once your return is approved, you can place a new order for the item you would like instead.


Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.

 

Privacy Policy

This Privacy Policy describes how Luna Crystal Sisters (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify and any other reasonable associated business providers of this service.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and any other reasonable associated business providers of this service.

 

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at lunacrystalsisters@yahoo.com or by mail using the details provided Luna Crystal Sisters, 3 Campbell Place, Murray, East Kilbride, G75 0HD